Order Cancellation

Orders may be canceled before the product has shipped or entered production. Once canceled, a full refund will be issued to the original payment method.

Orders cannot be canceled once they have shipped. To prevent loss or damage, do not refuse delivery of an electric bike. If you wish to return a delivered item, please accept the shipment first and contact us immediately via live chat, phone, or email. We will coordinate with FedEx or UPS for door-to-door pickup. Any applicable shipping costs will be deducted from the refund, and the remaining balance will be returned to the original payment method.

Returns (If Applicable)

Customers may request a return within 7 calendar days of delivery.

To be eligible for a return:

• The product must be 100% new, unused, and resellable

• Items must not be assembled, ridden, worn, used, abused, or damaged

• All original packaging, manuals, warranty cards, accessories, and promotional materials must be included

• The return shipment must be initiated within 7 calendar days of delivery

Customers are responsible for return shipping costs to EUNORAU warehouses located in the U.S., AU, EU, or UK.

Returned products will be inspected within 5 business days of receipt.

• If the item does not meet return condition requirements, the refund will be refused.

• If the return is due to EUNORAU-related reasons, a full refund will be issued.

• If the return is due to customer-related reasons, shipping costs will be deducted before the remaining balance is refunded.

  
  

Return Responsibility Clarification

Customer-Attributable Reasons:

• Incorrect order or unwanted product

• Return shipped without prior approval

• Damage caused during return shipping

EUNORAU-Attributable Reasons:

• Incorrect product shipped

• Product arrived damaged or defective

• Damage occurred during outbound shipping

  
  

Refunds

Once a return is received and inspected, you will be notified by email regarding approval or rejection. Approved refunds are processed within 1–3 business days and issued to the original payment method. Posting time may vary depending on your bank or card issuer.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank (processing delays are common)

If the issue persists, please contact us directly.

We appreciate your cooperation and understanding as we work to provide a smooth purchasing experience.